Permanent Part Time Member Services Representative
Who are we?
Sudbury Credit Union (SCU) is a locally owned financial institution that operates based on the seven cooperative principles. Local ownership means our Members have an active role and voice in how we operate. Local ownership means that we are committed to the well-being of our employees, our members, and our community. Local means we put profits back into the community by supporting local sports teams, local health care institutions and initiatives that help our community grow. We understand that some choices matter and investing locally is one of the reasons why SCU was just voted Sudbury's favourite bank/credit union and favourite financial planning firm. We are a part of something bigger! Do you want to be a part of that too? To learn more about why some choices matter please check out this link: https://youtu.be/4htPMfsKjRY
Our Member Service Representatives (MSR) are leaders in the community who promote and support local members within the City of Greater Sudbury. As a MSR you will be responsible for the financial health of our members by recommending products and services that they need to succeed in life. You will take pride in referring members to our financial experts so they can reach their financial goals.
What will you do?
As an MSR, you look after the financial health of our Members by conducting financial transactions for them on the frontline. You will create strong relationships with our members by understanding where they are in their financial life cycle. You will educate members on products and services that are best suited to their current financial situation and you will refer more complex financial needs to our lending experts. You will share in Sudbury Credit Union's commitment to its employees, members and community by building and maintaining strong relationships through various engagement strategies.
What will you need to succeed?
The successful candidate will require a post secondary diploma from an accredited College or University with a minimum of 2 years of retail or customer service experience. You will need a positive attitude, an appetite for continuous learning and a desire to help others maintain and reach their financial goals.
Nice to have?
Fluency in both English and French or other languages is considered an asset
What's in it for you?
A competitive financial compensation package along with flexible work hours from Monday to Friday and anywhere between the hours of 8:45am to 5pm (part time employees have no guarantee of hours however we do our best to accommodate your requests for hours). Work life balance which is supported by other leaders within the Credit Union. Health Care and Life Insurance benefits that are 100% employer paid. Paid leave including 4% vacation pay either banked or taken with each pay, and 2 paid emergency days per year. A social committee that puts on several free family events throughout the year so you can bond with the whole SCU team. Staff rates on loans and mortgages. Reduced rates on our Collabria Mastercard. Participation in a DC pension plan where the employer invests in your future. Free staff passes to Science North that admit you and five of your family members for a day of fun. Regular recognition and communication through our internal intranet. Free staff kids and adult Christmas parties sponsored by our Social Committee and Board of Directors. Reduced staff trading fees on Qtrade. SCU also invests over $1000 per year in your professional development and supports continued learning throughout your career. We support community volunteerism and are proud volunteer drivers for Meals on Wheels. When you work for SCU you are truly a valued employee. We demonstrate this daily by working with you and remaining flexible when it comes to making your dreams come true for you and your family.
We are dedicated to your health and have strict COVID-19 protocols in place. If you wish to meet us virtually for an interview that will be arranged. If you are interested in joining our SCU family please visit our website at: https://www.sudburycu.com/ and apply through our self service recruitment platform. You can also email our HR Manager, Cheryl Whynott at firstname.lastname@example.org for further information. If you feel you are qualified what are you waiting for? Send us an updated cover letter and resume by 5 pm on Friday, October 1st, 2021.
Health & Safety
All of our locations have protocols, policies and practices in place to ensure we are doing everything possible to protect our staff, members and the community.
Sudbury Credit Union has several locations throughout the City of Greater Sudbury and as such there is no guarantee of hours for part time and no guarantee of work location however for continuity of service to Members we try our best to keep you between two locations so our Members can benefit from the strong relationships you build with them.
Candidates who require special accommodations during the application or interview process are asked to contact the HR Department.
We are an equal opportunity employer and thank all applicants; however only those selected for an interview will be contacted. Resumes will be retained in our talent pool for a period of six months.
Please note that all employees of Sudbury Credit Union MUST be bondable. This includes both Criminal Record and Credit Checks.
Community Minded…Just Like You
Your application was submitted successfully.